To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start

  • Follow the instructions and select the items you want to return

  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

We can only accept products purchased directly from ourselves.

You can return your items for a full refund if purchased within 15 days of receipt of your shipment, after this time we will issue a credit note for the value paid. 

All returns must be is in a 'as new' resellable condition.

  • They must be in original condition

  • For clothing, unwashed and unworn

  • In the original packaging

Free gifts or promotional items can only be returned for a credit note to the value of that item. If any returned item has benefited from a promotion we will issue a credit note to the value of that item

 

Warranty.

 

Wetsuits - 1 year. You can register here if you haven’t registered already.

Goggles - 3 months

Bags & Luggage - 3 months

Clothing - 3 months

Ex-Demo Wetsuits - 30 Days (size exchange only) 

Exchanges.

  • We do not issue exchanges, when we receive the item back we will issue a credit note to purchase in the required size.

  • If you need the item sooner please place an order for the item in the size required, you can then compare the sizes and return the size that doesn't fit for a refund.

 

Are there any charges for return?

  • There are no charges for return within the UK, we are currently working on free interntaional returns.

  • Original shipping charges are non-refundable

 

How soon will I get my refund/credit?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you once approved.

  • Once approved, then your refund or credit will be processed.

  • Once Received at our warehous refunds normally takes 5 days and credit notes will be issued immediately. 

     

Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you once approved.

  • If approved, then your refund or credit will be processed, in the case of a refund a credit will automatically be applied to the original method of payment, within 7-10 working days.

  • Refunds can only be offered for items received back within 14 days after delivery, in a new condition.

  • To be eligible for a refund, you must contact us within 14 days of receiving your item which must be unused and in the same condition that you received it.
  • All neoprene products are fully inspected prior to despatch. We cannot accept returns on wetsuits damaged in the process of trying on.
  • If you took advantage of a promotion including free items (for example buy X get Y free, or free X with Y) then the free items must also be returned. If you fail to return your free gift you will be charged for the free items that you have received.
  • Once your return is received and inspected, we will action your return request.
  • If you are approved then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 7-10 working days.

Refunds on international returns will include only the amount paid for the products and does not include refunding duties, taxes and fees, this will need to be reclaimed from your local customs office.