To start the return process for your order, please enter your email address or phone number and the order number below.
Enter your order number and email address in the fields above and click Start
Follow the instructions and select the items you want to return
You will get a confirmation email with the shipping guidelines once the return request is approved
We can only accept products purchased directly from ourselves.
You can return your items for a full refund if purchased within 15 days of receipt of your shipment, after this time we will issue a credit note for the value paid.
Until the end of the year we will extend the returns window until 16th Jan for any pruchases placed between 1st November until 31st December.
All returns must be is in a 'as new' resellable condition.
They must be in original condition
For clothing, unwashed and unworn
In the original packaging
Free gifts or promotional items can only be returned for a credit note to the value of that item. If any returned item has benefited from a promotion we will issue a credit note to the value of that item
Wetsuits - 1 year
Goggles - 3 months
Bags & Luggage - 3 months
Clothing - 3 months
Ex-Demo Wetsuits - 30 Days (size exchange only)
There are no charges for return within the UK, we are currently working on free international returns.
Original shipping charges are non-refundable
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you once approved.
Once approved, then your refund or credit will be processed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you once approved.
If approved, then your refund or credit will be processed, in the case of a refund a credit will automatically be applied to the original method of payment, within 7-10 working days.
Refunds can only be offered for items received back within 14 days after delivery, in a new condition.
Refunds on international returns will include only the amount paid for the products and does not include refunding duties, taxes and fees, this will need to be reclaimed from your local customs office.