Returns Policy

 

For any issues with HUUB products NOT purchased from HUUB directly, you must contact the place of purchase in the first instance who will help you. If they need to, they will contact us on your behalf.

For items purchased from us, in ALL cases you must request a Returns Form and Returns Number using the CONTACT US form. Failure to return an item without this may delay the process.

 

Warranty

All brand new products purchased on this site come with a 12 month warranty for manufacturing defects.
Ex-Demo products have a 30 day warranty.

 

Returns

To complete your return, we require a HUUB receipt or HUUB proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item.
We can’t guarantee that we will receive your returned item so you should consider using a track-able shipping service and/or purchase shipping insurance.

 

Exchanges (if applicable)

For items received back within 30 days after delivery, we will replace items if they are the wrong size, defective or somehow arrive damaged. After the 30 day period we will repair items with manufacturing defects or offer a replacement if beyond repair. If it is not a manufacturing defect we will offer a solution to you.
Depending on available stock and where you live, the time it may take for your exchange or replacement product to reach you, may vary.

 

Refunds (if applicable)

Refunds can only be offered for items received back within 30 days after delivery.
To be eligible for a refund, your item must be unused and in the same condition that you received it and be in the original packaging.
Once your return is received and inspected, we will action your return request.
If you are approved then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 10 working days.
There are certain situations where only partial refunds are granted so if there are any issues we will contact you to discuss these.

 

Late or missing refunds (if applicable)

If you haven’t received a refund within 10 working days, first check your bank account again or contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you have still not received your refund please CONTACT US

 

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
You will be responsible for paying for your own shipping costs for returning your item.


 

Find HUUB Worldwide