Firstly, we are here to help. There sure will be some things we can help with, and some we cannot. But please rest assured we are here to help and resolve any issues you may have. We have a great team waiting to assist you, they may take a few hours to get back to you, time zones and all that. If you bought a product, and just don’t like it, it doesn't feel right or the colour match to your bike isn’t just right, then talk to us. We have a list of non-warranties below, but let's be honest, we would be doing you a disservice if we didn't talk to you, listen and try to find some resolve. Most of the time it will be an outcome that suits us both and keeps you smiling. Talk to us.
Where did you buy it?
If you have an issue with a product purchased from a store or online retailer other than ourselves please manage any size swaps or concerns with them. We support our retailers like no other brand and we know they will look after you. Remember your receipt and if they don’t look after you, tell us, our standards are high.
I bought it from HUUB directly
If your HUUB product came from us directly the next course of action is to contact our customer service team. In ALL cases you must request a Returns Form and Returns Number using the contact us link.
This isn’t us being awkward, it's a tracking mechanism that helps us manage your account with speed and effectiveness. Please do take our advice and return to us tracked and insured. We cannot be held responsible for your carrier company.
Sometimes it happens, things can go wrong. It's not something we expect to happen, but you know, sometimes, it just does, we get it. See the above procedure for returning items and whether you should be consulting with your local store or ourselves directly.
All our wetsuits have a 1-year warranty which will be extended to 18 months should you choose to register this with us within 1 month of purchase. You can register here if you haven’t registered already. The warranty runs from the original date of receipt only and is not extended should an item be replaced.
Equipment carries a 3-month guarantee.
Ex-Demo products have a 30 day warranty for fit and size swap out.
Trust us on this piece, we don’t want to dismiss a true defect as something we will try and wash our hands of, we want to help. There are some things that occur that are not warranty, some things that are simply down to us as athletes rushing off an expensive super flexible wetsuit at speed and with aggression in a car park or grassy field in transition. Let's be honest, we put them on with care and take them off with passion and force.
So with this in mind, we kindly ask you to have a little empathy for what we don’t regard as warranty on our wetsuits, equipment and clothing. If it needs sorting, we will work closely with skilled machinists who will be able to repair your suit. These same machinists amend our suits for para-triathlete needs. The cost? We will charge you what we get charged, plus the freight charges.
What we don't cover under warranty:
For items received back within 30 days after delivery, we will exchange if they are the wrong size, defective or somehow arrive damaged. After the 30 day period, we will repair items with manufacturing defects or offer a replacement if beyond repair. If it is not a manufacturing defect we will offer a solution to you.
Depending on available stock and where you live, the time it may take for your exchange or replacement product to reach you may vary.
Refunds can only be offered for items received back within 30 days after delivery.
To be eligible for a refund, your item must be unused and in the same condition that you received it. All neoprene products are fully inspected prior to despatch. We cannot accept returns on wetsuits damaged in the process of trying on.
Once your return is received and inspected, we will action your return request.
If you are approved then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 10 working days.
There are certain situations where only partial refunds are granted so if there are any issues we will contact you to discuss these.
Late or missing refunds
If you haven’t received a refund within 10 working days, first check your bank account again or contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you have still not received your refund please contact us.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
You will be responsible for paying for your own shipping costs for returning your item.