Where is my order?
Orders can currently take up to 3-4 working days to be delivered. Please hold off contacting us before 7 working days as the chances are your delivery will be imminent. Our staff are working as hard as possible to get your delivery to you, and we thank you for your patience during this time.
Please include your HUUB order number when you do contact us.
Why don't you remove VAT for orders outside the UK?
The basket on the HUUB website will show £0 Tax for any orders delivered outside the UK, but the total sale price remains the same.
How do I use the wetsuit sizing chart?
For us the weight is the most important factor when getting the suit to fit right, although the height is significant, it is secondary to the weight. If you are at the top end of a weight range or fall into two sizes it is best to go for the bigger size or up to the next size. Height does need to be considered, but it's not paramount to a suit fitting. If you are at the bottom end of a height range or just outside, for example, the legs might come up a little long, but these can be trimmed down (please stick within the limits of the taped inside seam). The arms will fit securely where ever they come up on the forearm. For a lot of athletes, it is personal preference as to where they like the legs and arms fitted. Here is some really useful advice to help you get the right size.
What should a good fitting wetsuit look like?
Choose a size below to see how it should look:
How should I fit my wetsuit?
We have a fitting video available here. The key points to consider are… Make sure your wetsuit is pulled up into the crotch and over the hips as best as possible - do this by working the material up bit by bit as opposed to all at once. A sign that this has not been fitted correctly is folds of material around the knees. It is essential that the neoprene is flush to the armpits; otherwise, tears can appear as a result of the pressure that goes through this part of the suit when swimming. A wetsuit should sit around the middle of the neck, and if it is too low, then this is a sign that the wetsuit needs pulling up.
My wetsuit feels too small. Will it loosen?
A wetsuit should fit fairly tightly. When trying the wetsuit on for the first time, you might even think it is too small. However, as you wear the wetsuit more, it will almost mould to your body and become more flexible in the areas where you require more flexibility. When swimming, the layer of water that gets trapped between your skin and the wetsuit will also slightly expand the suit as well, again increasing its flexibility. Please consult our fitting video to make sure you have put your wetsuit on correctly, a poorly fitted wetsuit can often feel restrictive.
I have broad shoulders / large chest?
When sizing a wetsuit, we primarily use weight to get the right fit. Neoprene is incredibly flexible, and even with larger than average shoulders or chest, the suit will fit if you have followed the sizing guide. This will stretch with use and become more flexible. To get the suit fitting around the shoulders you must make sure the suit is pulled up high enough into the crotch and over the hips. It is crucial that the neoprene is flush to the armpits; otherwise, tears can appear as a result of the pressure that goes through this part of the suit when swimming.
How do I know if a wetsuit is too big?
A wetsuit should feel like a second skin. If it is very easy to pull the wetsuit away from the skin and there are crinkles or folds in the suit around the legs and hips, this suggests it is either not pulled up enough, or that the suit is too big. Water will collect in certain areas of the suit, such as the lower back. If there is a lot of space here, this again suggests the suit is too big. Water should enter the suit; this is the concept of a 'wet' suit. This layer of water warms up and should generally stay inside the suit. If the water continually flushes through the suit, this again is another sign that the suit is too big and it will slow you down as you swim.
What do I wear under my wetsuit?
If you are racing in a triathlon then we would suggest wearing a tri suit, under certain regulations when racing your chest must be covered at all times, therefore, you will need to wear top and bottoms or a tri suit. If you are just swimming in the suit, then swimwear will be suitable.
The neck on my wetsuit feels like it's choking me?
If you feel any tightness around the front of your neck, then this is relieved by pulling up the wetsuit at the back to square the suit off on your shoulders. By default we automatically pull them up at the front more so we really need to pull up the back of the wetsuit to compensate that. The best way to adjust this on your own is to put your hands either side your head and slide your thumbs into the back of the neck of the wetsuit either side of the zip. Grip the wetsuit with your fingers (not your nails) and pull upwards while wriggling your body. You should feel it move up your back and then that choking feeling should subside.
What is the best way to store my wetsuit?
Before storing the suit...
Ensure the suit is rinsed thoroughly inside and out. Clean water should be enough; no cleaning agents should be needed. Make sure the wetsuit is left to dry completely before storing. It's usually best to dry inside out first, then reverse it. Hanging it in a shower is a good place so it can drip dry.
To store the suit...
You can loosely fold it and put it in the supplied mesh bag on a shelf out of harm's way but don't stack anything on top of it. You can also hang the wetsuit in a wardrobe using a wide shouldered, rounded hanger. Not the thin plastic or wire type. If you have the space to lay it flat under a bed or sofa then that is also an option. We would recommend covering with a sheet or something to protect it from dust.
Can I use my wetsuit in the pool?
Chlorine is not a very friendly chemical to any material or even ourselves! We highly recommend removing the wetsuit right after a pool swim and ensure it is rinsed thoroughly inside & out with warm water and then left to dry naturally.
Can I use baby oil and vaseline on my suit to prevent chaffing?
Petroleum-based products do degrade or eat away the neoprene, however only if left soaked or covered for a long period of time. If you feel you need to use such products to prevent chaffing or aid quick removal, please make sure you use as little as possible and clean/rinse of as quickly as possible. We recommend HUUB LUUB instead. It will protect the skin from friction and moisture, allows a wetsuit or tri suit to slide on and off a lot more easily, and can aid a faster transition - all without damaging the suit.
What buoyancy options do I have?
Buoyancy is vital to wetsuits, and it isn't always the more buoyant, the better. We offer two buoyancy options for both men and women, two possibilities that compliment different types of swimmers. There is a neutral option of 4:4 for the men and 3:3 for the women. This is designed for swimmers who already have a horizontal and efficient position in the water. The 3:5 for both women and men is designed for swimmers whose legs tend to sink in the water potentially due to a weak kick. The added buoyancy effectively lifts the legs to provide a more streamlined body position and therefore makes you as quick as possible through the water.
My zip is really stiff and doesn't work?
Your wetsuit may feature the Breakaway Zipper. If you are unfamiliar with this, we have a demonstration video here. Zips will always be a little stiff at first and will loosen up after a few uses. When engaging the zip into the housing you must make sure this is fully bedded; otherwise, the zip will not work, or could potentially come apart while the suit is in use. This procedure may take a little bit of force. It is suggested that you engage the zip and pull up about 5cm before getting into the suit as it becomes harder to do when you are in it, and you likely require assistance.
I have tears in my wetsuit, what can be done?
'Nail nicks' is a term commonly used to describe little tears in the neoprene due to the U shape of the tear. Neoprene is durable but can be delicate, and it can tear if you catch it on something, not just with your nails. When putting it on, it's best to turn the wetsuit inside out for as long as possible and pull on the inner material rather than pulling on the neoprene outside. Pressure pulls is another type of damage that can occur when fitting a wetsuit. Neoprene is very flexible but does have a limit, when this is reached further stretching will cause the top layer of neoprene to tear and sometimes significantly. If little tears do develop, then you can easily repair them yourself with a bit of puncture repair glue or Black Witch adhesive. It's best to apply this deep inside the cut by folding back the neoprene to open it up and then using the corner of a business card with a little glue on it for a neater application. Then when you lay the neoprene flat, it seals the tear.
Can I have a totally custom kit for my tri club or cycle club?
You can create your own Custom Team Kit to match your team, club, or company colour scheme. Instead of restricting your colour choice to a limited predetermined colour pallet, here at HUUB you'll have the choice of over 2500 colour options so that you can create your ideal custom product. Not only that, but you'll have access to the latest HUUB technologies, the latest fabrics, and the highest quality construction with our market-leading designs. To find out more about HUUB Custom contact firstname.lastname@example.org via email.
Can I have names and logos printed on tri clothing?
We don't do any printing in house, but we can recommend you contacting a printing company local to us called DS Screen Prints as they know our kit very well.
Here is their website for more details: http://www.dsscreenprints.co.uk/contact/contact.php
Please make sure you are 100% correct with sizing as we can't refund or exchange items that have been printed on. If you haven't worn HUUB before, we would recommend trying for size before printing as sizing can vary between products. If you are happy with their quote (and you know the sizing is 100% correct prior to order as per above) then you can order the items you need online but instead of having them delivered to you, add the printers address in the shipping info with your name in brackets so they know who the print job is for.
Why are my goggles are fogging up?
All of our goggles have an antifog layer, however, this isn't permeant. This layer will wear away if you frequently rub the inside of the lenses. Chlorine or salt water will rapidly wear away this layer as well. To avoid this and prolong the life of the antifog layer, rinse out with cold fresh water after use and leave to dry naturally. Antifog spray can be purchased here once this layer inevitably goes.
I bought my wetsuit from another retailer, can I return it to you under warranty?
Now we're more than happy to help in any way we can, but we need to do it the right way. As you actually bought it from another store the sale of contract & warranty is with them directly and not ourselves. This means you will need to contact them with all your order details & any photos of the issues you are having and then they will deal with this for you. If they need to contact us about it, then they will do this on your behalf.
Can I trade my wetsuit in?
Unfortunately, we don't offer a trade-in service. The only exception is the junior upgrade. Children grow quickly. At HUUB we are aware of this, and we are offering an upgrade to the next size for £54.99. Details can be found online here.